Three roles. One system.
Connected by design.
Members completing requirements. Caseworkers supporting them.
Administrators governing the program. Each role has its own tools, its own view,
and its own permissions. The quality of the member experience and the
quality of the data your team receives are connected through a single system.
MEMBER
A guided path through monthly documentation.
The reporting process asks members to do something specific every month: document what they did, attach proof, and submit before a deadline. When that process is unclear, eligible members risk losing coverage because of a documentation failure. WorkTrack360 makes each step clear enough that the system supports the member rather than creating another barrier.
- Weekly Timesheet: Grid-based hour logging organized by activity type and pay period. Members working multiple jobs can log hours from each employer in one place.
- Document Scanner: OCR-enabled capture for pay stubs, employer attestations, training certificates, and other verification documents. Upload directly from a phone.
- Progress Tracking: Members can check where they stand against the reporting period requirement at any point. Automated reminders go out before the submission deadline so members have time to complete what is still needed.
- Submission: Completed documentation is packaged and submitted through the system. Uploaded documents attach to the member's case record and audit trail automatically.
CASEWORKER
Reach the members who need support before they miss a deadline.
When a caseload includes hundreds of members at different stages of the documentation process, the members most at risk of a coverage disruption are the ones your team needs to reach first. WorkTrack360 surfaces those cases.
- Caseload Dashboard: Status tracking across assigned members with filtering by documentation stage, completeness, and deadline proximity. See who is on track and who needs follow-up without assembling the information manually.
- Follow-Up Workflows: Structured next steps for cases with incomplete submissions, approaching deadlines, or exemption reviews in progress. The system surfaces what needs action so staff time goes to the members who need it most.
- Outreach Tools: Initiate contact with members who need support completing their documentation. Communication history is captured in the case record so follow-up is coordinated rather than duplicated.
ADMINISTRATOR
Configure the program. Govern the process. Report with confidence.
Program administrators define how the system operates for their state and oversee performance across the full member population. The configuration choices made here shape the member experience and the quality of the documentation your state reports to CMS.
- Program Configuration: Set qualifying activity definitions, exemption categories, reporting periods, submission deadlines, and verification requirements by jurisdiction. Update configurations as federal or state guidance changes.
- Jurisdiction Management: Manage programs across counties, regions, or tribal structures. Run parallel rule sets where different jurisdictions within the same state have different requirements.
- Reporting and Audit: State-format exports that match your CMS submission requirements. Executive dashboards showing engagement, documentation completeness, outreach status, and compliance readiness. An immutable audit log where every action is timestamped, attributed, and exportable as a case-level evidence packet.
See how these tools will work for you.
We tailor working sessions with state agencies, health plans, and implementation partners. 30 minutes. We come prepared to discuss your needs, reporting requirements, and implementation timeline.
Tell us which functions best describes you so we can tailor the demo.
Relationship to RangamWorks
WorkTrack360 and RangamWorks support different parts of the workforce participation and reporting process.
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RangamWorks focuses on employment engagement and workforce participation
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WorkTrack360 focuses on documenting activities required under work requirement policies
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